Where are you located?
We have two residential programs for adult men: The Commons is located in Manchester, New Hampshire, and Coogler Hall is in Brooksville, Florida (approximately 45 minutes north of Tampa). We also offer community-based outpatient services in Manchester, New Hampshire, and Brooksville, Florida.
How long have you been in existence?
WestBridge has been providing services to individuals and families since 2001
Who does WestBridge treat?
WestBridge provides treatment for individuals and families who experience symptoms of both a severe and persistent mental illness and a substance use disorder. Our participants are men over the age of 18. In addition, we often work with individuals who are ambivalent about addressing either or both their mental illness and substance use. We use the model of meeting each person where they are at and individualizing the treatment around them, rather than having each person fit into the treatment.
Do you take participants from anywhere in the country?
Yes. We accept referrals from anywhere in the United States. If appropriate for our services, we are willing and able to travel to your home for a Meet & Greet to further assess and coordinate admission to our programs.
WestBridge’s goal is to be as thoughtful as possible when admitting a new participant. We strive to be responsive and efficient as well. We want the admission process to provide the interested participant with all of the information about our program, as well as gather all the appropriate information from the participant so that we can determine if WestBridge is the best fit.
Who do I call in an emergency?
WestBridge staff members share responsibility for being accessible to participants and families twenty-four hours per day. Each WestBridge program has emergency contacts specific to that program. Care managers and Residential Counselors update each other daily on the status of every participant, so if you call you can feel confident that whoever you speak with is familiar with your situation. In any life-threatening emergency your first call should be 9-1-1.
Do you take calls after hours?
Yes. Someone from our staff is on-call 24 hours per day to handle emergencies that pertain to current participants. For prospective participants, members of our Admissions Team are on-call until 9:00 p.m. EDT 7 days per week.
Will you involve us in our family member’s care?
Yes. It is our belief that the most effective care is that which involves the people who are supportive of a person. We will include you in the service planning process, update you on your family member’s progress, ask for your input during times of crisis, and provide you with as much education as we can to help you understand your family member’s condition and recovery. We also expect every family to take part in weekly Family Education and Support (FES) sessions (via conference call or in person).
Occasionally issues of confidentiality prevent us from sharing certain information, however, we will work continuously to keep lines of communication open by keeping updated releases of information and reinforcing the importance of family involvement with your loved one.
How much time will you be able to devote to my family member’s care?
Each participant and family of WestBridge has individualized needs for care. Some may require several hours per day while others will respond sufficiently to less intensive care. Each care plan, including the number of hours of service to be provided, is tailored to the individual needs of a participant and family. Before services begin, the number of hours of service to be provided will be jointly decided by WestBridge staff, participants, and family members.
How long does a participant typically stay in your residential programs?
Participants of our residential program typically stay anywhere from 3-6 months, but this is determined on an individual basis, as not all our participants’ needs are the same. Some stays may be shorter, some may be longer. After the first month in the residential program, the clinical team will make recommendations to the participant and their family. The recommendations may include staying further in the residential program and this recommendation will be continually and consistently evaluated to determine an appropriate discharge date for each participant.
What happens after Residential Treatment?
As the participant’s stay nears the end, the participant works with their team to devise a Transition Plan. Sometimes Transition Plans involve returning to their home town or state, sometimes participants choose to remain in the Manchester, NH, or Brooksville, FL area and continue with our community-based care teams. Either way, WestBridge assists the participant and family with making the transition a safe, smooth and productive one.