Frequently Asked Questions

Where are you located?

We have two residential programs for adult men: The Commons is located in Manchester, New Hampshire, and our WestBridge South program is in Brooksville, Florida (approximately 45 minutes north of Tampa). We also offer community-based outpatient services for adult men and women in Manchester, New Hampshire, the Boston area of Massachusetts, and Brooksville, Florida. As a unique feature of WestBridge’s outpatient services in the Boston Area, our OnCOURSE Program offers support services specifically tailored to current and prospective college students.

How long have you been in existence?

WestBridge was founded by the West family in 2001. We celebrated our 10th anniversary in 2011 of providing treatment and support to individuals and their families.

Who is your typical participant?

WestBridge supports a diverse range of individuals and families. Typically, our participants have been diagnosed or have symptoms of both a severe and persistent mental illness and a substance use disorder. Our participants are all over the age of 18 and can be male or female. The residential program participants are male only. In addition, we often work with individuals who are ambivalent about either or both their mental illness and substance use. We use the model of meeting each person where they are at and individualizing the treatment around them, rather than having each person fit into the treatment.

Do you take participants from anywhere in the country?

Yes. We accept referrals from anywhere in the United States. If appropriate for our services, we are willing and able to travel to your home for a Meet & Greet to further assess and coordinate admission to our programs.

How soon can an admission happen?

WestBridge’s goal is to be as thoughtful as possible when admitting a new participant. We strive to be responsive and efficient as well. We want the admission process to provide the interested participant with all of the information about our program, as well as gather all the appropriate information from the participant so that we can determine if WestBridge is the best fit.

What is WestBridge’s smoking policy?

Participants are able to smoke at The Commons (our residential program in Manchester, NH) during their free time and after Seminars. If they are at our Elm St location they must smoke across the street from the office during schedule times. (This policy will be changing in the near future). WestBridge South (our residential program in Brooksville, FL) has a tobacco-free campus. We provide nicotine replacement and medication for those who need it.

Who do I call in an emergency?

WestBridge staff members share responsibility for being accessible to participants and families twenty-four hours per day. If you experience an emergency during regular business hours you should call the office where your treatment team is located. If you are calling after regular business hours, please call our main number (603) 634-4446 and follow the voice prompts to forward your call to the on-call clinician. Care managers update each other daily on the status of every participant, so if you call you can feel confident that whoever you speak with is familiar with your situation.

Do you take calls after hours?

Yes. Someone from our staff is on-call 24 hours per day to handle emergencies. Members of our Admissions Team are on-call until 9:00 p.m. 7 days per week.

Will you involve us in our family member’s care?

Yes. It is our belief that the most effective care is that which involves the people who are supportive of a person. We will include you in the service planning process, update you on your family member’s progress, ask for your input during times of crisis, and provide you with as much education as we can to help you understand your family member’s condition and recovery. We also expect every family to take part in weekly Family Education and Support (FES) sessions (via conference call or in person). Because we believe so strongly in your involvement, we offer a Partners for Success Rebate.

Occasionally issues of confidentiality (if a participant revokes the ROI for parents) prevent us from sharing certain information, however, we will work continuously to keep lines of communication open by keeping updated releases of information and reinforcing the importance of family involvement with your loved one.

How much time will you be able to devote to my family member’s care?

Each participant and family of WestBridge has individualized needs for care. Some may require several hours per day while others will respond sufficiently to less intensive care. Each care plan, including the number of hours of service to be provided, is tailored to the individual needs of a participant and family. Before services begin, the number of hours of service to be provided will be jointly decided by WestBridge staff, participants, and family members.

Who is on your medical team and how often will my son/daughter see the psychiatrist?

Within days of admission, a thorough diagnostic evaluation is performed and that information is synthesized with records and opinions from prior evaluations and treatments. Next, the information is presented to the Medical Consultation Team. Members of our team include:

  • Psychiatrist in Chief Robert Drake, Ph.D, MD
  • Medical Director for Boston Area Team, Zev Schuman-Olivier, MD
  • Psychiatrist/internist Delia Cimpean, MD
  • Medical Director for Westbridge South Team, Troy Pulas, MD
  • Licensed Registered Nurse Deb Bury
  • Licensed Registered Nurse Kim Steed

Depending on need, each participant will see a psychiatrist weekly, biweekly or monthly. The relationship between the prescriber and the participant will be protected and respected. However, all the prescribers have all information about all participants and contribute ideas to their treatment. We strive to be accessible to participants and families, directly available to explain our thoughts and logic, as well as to hear feedback. You son/daughter’s time with a psychiatrist depends on the program they are part of, as well as their clinical needs; some see the doctor frequently (at least once per week), some see the psychiatrist once per month though they have frequent/daily contact with nursing staff. Medical is On Call 24/7/365.

Residential Treatment

How long does a participant typically stay in your residential programs?

Participants of our residential program typically stay anywhere from 3-6 months, but this is determined on an individual basis, as not all our participants’ needs are the same. Some stays may be shorter, some may be longer. After the first month in the residential program, the clinical team will make recommendations to the participant and their family. The recommendations may include staying further in the residential program and this recommendation will be continually and consistently evaluated to determine an appropriate discharge date for each participant.

What if my son leaves the residential program or uses while in your program?

WestBridge utilizes Evidence Based Practices in all we do. One of them is the Stages of Change. We believe strongly that a treatment program should support individuals in any stage of change, especially those with a co-occurring disorder. It is not our policy to automatically discharge a participant for being in a pre-contemplative stage of change (for example). It depends on the circumstances. If a participant threatens the safety or sobriety of the other participants, we tend to consider alternative programming for that participant (this could mean violence against other participants/staff or sharing substances with other participants).

If a participant walks out of our program, we follow them and try to help them make a decision to return. We want your son safe and make every effort to make sure they are. We have participants sign releases for the police and local homeless shelter and hospitals so we have access to them should they end up with one of these agencies.

What about I-Pods and computers?

In our Residential Program, participants are not allowed to bring computers. The only time you can use I-pods is during schedule time at the YMCA or if there is a prescription from the Doctor to help a participant with sleep issues.

What happens after Residential Treatment?

As the participant’s stay nears the end, the participant works with their team to devise a Transition Plan. Sometimes Transition Plans involve returning to their home town or state, sometimes participants choose to remain in the Manchester, NH, Boston area, or Brooksville, FL area and continue with our community-based care teams. Either way, WestBridge assists the participant and family with making the transition a safe, smooth and productive one.